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CODE OF ETHICS

• To perform high quality repair service at a fair and just price.
• To have a sense of personal obligation to each customer.
• To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
• To use only products which are safe and which provide service which equals or exceeds those recommended by the vehicle’s manufacturer.
• To service and repair the vehicle in a timely manner and to keep the customer informed of any and all changes including completion times.
• To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
• To ensure that the entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
• To notify the customer if appointments or completion promises cannot be kept.

GUARANTEES

The CARQUEST Coast-to-Coast Guarantee reaches across the United States, Canada and Mexico to guarantee CARQUEST parts installed.

Under this program, parts submitted for warranty claims that were purchased at a CARQUEST Auto Parts store can be replaced free of charge (excluding any labor cost).

Ask your qualified professional technician for more information on the CARQUEST Coast-to-Coast Guarantee!